The Problem
As eCommerce catalogs grow, it becomes increasingly difficult for customers to find the products they need. Connecting customers with products most likely to satisfy their requirements can also be challenging when there’s so much to offer. So, in order to remedy this problem, we built an AI chatbot for eCommerce website integration–we call it Merceo.ai.
Our Solution
Based on a retrieval augmentation generation (RAG) framework and OpenAI’s ChatGPT, we built an AI chatbot that seamlessly integrates into eCommerce websites through Shopify, WordPress, and WhatsApp. To ensure this platform works effectively, we then leveraged LangChains and embeddings, enabling us to transform website data into a machine-digestible format that makes data processing simple. Now, the AI system, Merceo, helps users connect with products most relevant to their needs without having to endlessly scroll through product pages.
What We Did
Natural Language Search
Users can easily search for products using natural language in the Merceo chatbot window. This gives the impression of talking with a real human shop assistant, as it’s dedicated to helping customers find products that match their needs. In other words, Merceo.ai is poised to significantly improve any online shopping experience.
Seamless Platform Integration
The Merceo AI chatbot system seamlessly integrates with several platforms besides websites. For example, Merceo can be used within Whatsapp, Discord, and any other chat system that enables API use. It’s also secured using Microsoft Azure Service, so you won’t need to worry about the security of your personal data on these apps.
Product Links
Product links are available directly within the Merceo.ai chat window, making it easier than ever to navigate eCommerce websites. This means customers won’t have to endlessly scroll through product pages and directories to find items suited to their needs and interests. Instead, they can conveniently find products directly within the Merceo system.
See What Our Clients Think About Our Services
Check our what one of our top clients has to say about Idea Maker.
PlaneFax
Aviation Marketplace Platform
The team was very responsive and easy to work with. They are professional, talented, and experienced team. They were able to meet all our requirements.
Idea Maker is distinguished for their personalized collaboration and white glove services. The team is dependable and reliable, sticking to the project's plan, offering feedback, and pushing back on the right things.
The way they understand the requirements we present to them is fairly solid. Both in terms of bringing their own interpretation in nailing the requirements and their design sense. By the time we launched, I had gotten significantly more value from our collaboration than what we had discussed in the original specs.
This is a boutique development firm where the Founder is directly involved with the project and the primary contact. This is unlike many development firms where you are simply handed off to developers that are not stakeholders. This is an important distinction that results in much better project accountability.
I have never had a site like this built before. I felt that Idea Maker and Tom had built numerous sites like this, and they were pros.
Idea Maker's portfolio is what drew us in. Their design style was in alignment with what we were after. We had initial consultations with 3 companies that we had narrowed it down to. Once we had our initial meeting with Tom at Idea Maker we knew we had the right choice to make. Their communication style works well for us.
Their customer service is excellent — they’re incredibly accessible and available, which I appreciate. Furthermore, they have enough experience and bandwidth to fulfill all my needs. They’re one of the best vendors I’ve worked with.
Let's Talk About Your Project!
Tom Kwon
CEO
If you’re interested in discussing how we can collaborate to meet your goals and overcome challenges – whether on the technical side or the business side – I’m just a message away. Let’s dive into a conversation!
Some of Our Awards and Recognitions
