The Problem
Our client, a Medicare insurance broker, came to us looking to streamline his customer service processes using artificial intelligence. As customers often find it difficult to find, retrieve, and interpret pieces of important information within Medicare documentation and contracts, our client approached us to create a solution; we happily obliged.
Our Solution
Leveraging our knowledge of AI model development and prompt engineering, we built our client an AI chatbot system that allows users to conveniently search through Medicare insurance documents, retrieve information, and even have it explained in simple terms. This was done by integrating hardened ChatGPT and LLaMA technology in our highly-secure user interface, solving the client’s issue with an extra focus on security.
What We Did
User-Friendly Interface
We built a user-friendly interface similar to that of social media messaging windows or existing AI chatbots like ChatGPT, enabling customers to easily type and send requests to the chatbot using a conversational-like flow. This way, requests and functionality feel as natural as speaking with a live customer service agent.
AI Embeddings
Medicare insurance documents can be lengthy, making AI processing and responses times inconvenient. As a result, we used a technique called AI embedding in order to represent data in a way that’s easy for machine algorithms to understand. In this case, we used Meta’s AI Model, LLaMA, and its indexing capabilities to retrieve digestible sections of the insurance documentation and feed it to our AI chatbot.
Combined GPT and LLaMA Technology
We used a combination of OpenAI’s GPT and Meta’s LLaMA AI technology to create a powerful system that can swiftly find and retrieve information, while also returning human-like conversational responses.
See What Our Clients Think About Our Services
Check our what one of our top clients has to say about Idea Maker.
PlaneFax
Aviation Marketplace Platform
The team was very responsive and easy to work with. They are professional, talented, and experienced team. They were able to meet all our requirements.
Idea Maker is distinguished for their personalized collaboration and white glove services. The team is dependable and reliable, sticking to the project's plan, offering feedback, and pushing back on the right things.
The way they understand the requirements we present to them is fairly solid. Both in terms of bringing their own interpretation in nailing the requirements and their design sense. By the time we launched, I had gotten significantly more value from our collaboration than what we had discussed in the original specs.
This is a boutique development firm where the Founder is directly involved with the project and the primary contact. This is unlike many development firms where you are simply handed off to developers that are not stakeholders. This is an important distinction that results in much better project accountability.
I have never had a site like this built before. I felt that Idea Maker and Tom had built numerous sites like this, and they were pros.
Idea Maker's portfolio is what drew us in. Their design style was in alignment with what we were after. We had initial consultations with 3 companies that we had narrowed it down to. Once we had our initial meeting with Tom at Idea Maker we knew we had the right choice to make. Their communication style works well for us.
Their customer service is excellent — they’re incredibly accessible and available, which I appreciate. Furthermore, they have enough experience and bandwidth to fulfill all my needs. They’re one of the best vendors I’ve worked with.
Let's Talk About Your Project!
Tom Kwon
CEO
If you’re interested in discussing how we can collaborate to meet your goals and overcome challenges – whether on the technical side or the business side – I’m just a message away. Let’s dive into a conversation!
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